Returns and remedies
Refund & Return Policy
Last updated: 20 July 2026
30-day return window
Contact us within 30 days after delivery before sending anything back. Goods must be unused, clean, complete and in their original protective packaging. Keep proof of purchase and use a tracked return service. We will provide the correct return address and reference.
Opened blade and hygiene restrictions
For safety and hygiene, opened or used pruning tools, snips, scissors, sickles and other edged tools are not accepted for change-of-mind returns once their protective seal or edge cover has been removed, unless they are faulty, damaged or not as described. Used gloves and protective wear are not accepted for change of mind. These restrictions do not remove mandatory rights for faulty goods.
Return delivery costs
You pay the tracked return cost for a change-of-mind return. Landscope pays reasonable return costs or arranges collection where goods are faulty, damaged in transit, not as described or sent in error. Original expedited delivery charges are not refundable beyond any minimum amount required by law.
Damaged, faulty or incorrect goods
Contact us preferably within 48 hours of delivery with the order reference, a description and clear photographs of the parcel and product. Keep all packaging until we reply. Depending on the facts and your legal rights, we will offer a replacement, repair where suitable, price reduction or refund. You will not be asked to pay return delivery for our error or a verified fault.
Refund timing
After inspection, an approved refund is sent to the original payment method. We normally issue it within five business days; your payment provider may take a further five to ten business days to display it. Delivery charges and deductions are explained before the refund is issued.
Membership cancellation
You may cancel a recurring membership at any time through the billing portal or support. Access continues until the current paid period ends. Current-period membership charges and unused guide access are not normally refundable, except where mandatory law requires otherwise or the service was not supplied as promised. Benefits have no cash value and do not roll over.
Exchanges and replacements
We handle size or product exchanges as a return plus a new order so prices, stock and tracking remain clear. A verified damaged or incorrect item may be replaced directly. Do not discard or send goods until support provides instructions.
Contact
Questions may be sent to support@landscopescoot.shop, by telephone at +44 7770460736, or by post to LANDSCOPE SCOTLAND LTD, 8 Glen Lochay Gardens, Cumbernauld, Lanarkshire, Scotland, G68 0DY. Support hours are Monday–Friday, 09:00–17:00 Europe/London.